We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Choose your package. Virgin Media Price Guides. Please look out for the purple envelope in the top right of your scre. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. SpeedWe would like to show you a description here but the site won’t allow us. 0 once you have your Quickstart box. Virgin Media Help - Get help, tips and advice to m. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. They will be charged for not returning any rented equipment that VM want back. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. The tracking on Yodel says its still en-route. your Boosters are paired. 2 July 2015 at 2:05PM in Phones & TV. Step by step guide to installing your Virgin Media broadband and Hub 3. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. QuickStart, set up and connections. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. The Stream remote. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We would like to show you a description here but the site won’t allow us. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. hello007007 Posts: 149 Forumite. They told me I needed to return the equipment or I would have to pay a fine. If you need any help, please don't hesitate to let us know. I would like to take a look on your behalf. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. A large Virgin box has been attached to the outside wall my house without my permission. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. . My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Networking and WiFi. 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. i. 0 Kudos Reply. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. . Virgin Media;. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. We would like to show you a description here but the site won’t allow us. So I left Virgin about a month ago after too many years. In addition i also emailed EquipmentReturns@virginmedia. In your Stream kit you’ll find everything you need to get the Stream box up and running. It's at least 7 years old! We would love. Forum; Apps. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Alternatively, visit virg. Now, the kit arrived but I have no subscription. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. You might find a local Collect Plus. I'm sorry to hear there is some confusion with your return kit. Further exclusions & legal stuff apply. . Virgin Media Forums Agent Carley 0 Kudos Reply. SpeedWe would like to show you a description here but the site won’t allow us. Stay safe online. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. The clerk will print the return label and process your return. 34 and that this would be taken by direct debit. An Ethernet cable – The. The advice was to recycle the old hub. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. If you're leaving Virgin Media, it will send you a postal. We would like to show you a description here but the site won’t allow us. Manage Your Account. super hub. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You can order a pre-paid equipment returns packaging through our Return Kit page . We would like to return it but we didn't a return box and now we are unsure what to do with it. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. A power adaptor to plug into the Stream box and a power socket at the wall. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. If you cancel your service, you will need to return your kit to Virgin Media. correctly to the Virgin Media wall socket, please follow these instructions to get set up. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Make sure to take our kit with you when you move. Working hard to help connect the nation, shop our offers and order online. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. . Existing Virgin Media customers will have to pay a fee in order. We would like to show you a description here but the site won’t allow us. Within that letter or email, we’ll also include information about any other changes we’re. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Return Valérie for free with Canada Post. . in the box it gives. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. 5. Only kit that supports HDCP 2. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. We would like to show you a description here but the site won’t allow us. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. At least 30Mbps download speeds in every room or £100 one-off credit. You can contact us to discuss your O2 mobile products and services. Networking and WiFi. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. . My Virgin Media App. They have emailed to see someone is in the area and to book a collection date. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. I had a receipt from him and never any comeback from Virgin. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. . At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. I have had some months ago left VM and asked for the kit to return my broadband equipment. on 07-12-2022 16:39. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Browse Virgin Media Virgin Media Community. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Let us know how you get along. Enjoy this video!Thank you for watching! Please. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Alternatively, visit virg. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. ’. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. So you won’t need to hop around. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. John-----I do not work for VM. Fibre to the home - not actually me, btw. services. . Missing components when returning box to Virgin Media. Account - Mobile. Virgin Media Staff Options. It appears that returning kit is. Virgin has published guidance here . That’s why we have a dedicated team to help you with this and answer any other questions you might have. It’s easy to Click & Collect your Virgin Media order with Yodel. couldn't see where best to post this. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Alessandro Volta In response to MattL3. As subject. Networking and WiFi. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. . . Switched. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Manage Your Account. That is 56 minutes notice of a possible pick up. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. The new fibre phone line is designed to work with the same phones as the old copper line. Over the last year we’ve managed the collection and return of more than 2. Keep getting emails from virgin asking me to return old kit. This promotion means you won’t pay the usual setup fee of £35. co. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Virgin Phone Switchover. Stream from Virgin Media. Hi, Just recently upgraded from Tivo 500GB box to TV360. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Keep a hold of your receipt as this will have your tracking number on it to track your return online. 3) Possibly illegal - as you are selling something you know is not yours to sell. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Then, drop it off at a Yodel store. but it doesn't work - 5285247. Virgin Broadband Box attached to house. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. If you can get Quickstart, you can choose one of two delivery options. Within that letter or email, we’ll also include information about any other changes we’re. Security matters. is legally binding, which means that we are making promises to each other about the . All VM Shops in London have been closed (I wrongly thought i coul. After that it is up to VM and its contractors to ensure the kit is returned. All our services will be set up so, once you’re in your. I guess the first lady I talked to misinterpreted it. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Security matters. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. I had a message about collecting my kit. 4. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. You can find loads of helpful information on. It is important that you read and understand the full terms and. We would like to show you a description here but the site won’t allow us. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. No setup fee is available on all bundles, broadband & phone, and broadband only packages. On our wavelength In. I used to live in London and since I had to move home I chose to discontinue my broadband. Virgin Media services are only available in eligible Virgin Media network areas. . Options. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. My Virgin Media app: Requires compatible Android 7. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. virgin media equipment return anything extra to receive one. Could you give le and orientation?. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. The Stream remote. Today I have received an email and a text message regarding the return of my equipment and that. Available with M50 broadband or faster. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. We would like to show you a description here but the site won’t allow us. If we decide to do this, we’ll let you know. agreement. totally mixed up text, email and the human operators - don't understand the English language. You can also email [email protected] would like to show you a description here but the site won’t allow us. For my surprise, in the package of the hub 5, was another package to return the hub 4. This promotion means you won’t pay the usual setup fee of £35. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. We would like to show you a description here but the site won’t allow us. You can of course order your own here if you can return it to. Quickstart is the quickest and easiest way to setup our services. HD kit and some older 4K Ultra HD kit only supports older versions. . Forum; Apps. Virgin Media. Simply ring our friendly customer service team. Home Phone. Back a step. Nobody welcomes a price increase, and we get that. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. . I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Tip Set up all of your kit within 12. Networking and WiFi. If you don't return it they have a right to charge you for it. 3 weeks ago. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Alternatively, visit virg. Tuning in. Switched. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Step by step guide to installing your Virgin Media broadband and Hub 3. My Virgin Media. I am still with virgin media but under a new account. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Excludes broadband faults and broadband network outages. Options. However, despite my attempt to request for the return kit to be deli. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. SpeedVirgin media sent me a cheque when I didn’t return the router back. Manage Your. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Changes to Virgin Media prices 2023. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I had previously informed a virgin staff member about this via webchat but I still keep. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Then enter your email address, and click on email me my new label and follow the instructions. We would like to show you a description here but the site won’t allow us. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. on 30-05-2023 22:29. |. away the old kit when they come round to do the upgrade. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Changes to Virgin Media prices 2023. Virgin Media;. Networking and WiFi. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Visit Virgin Media to find out more. Forum Team 10 Views Message 2 of 2 Flag for a. I'm sure they would have charged me if I was out when they arrived. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. We would like to show you a description here but the site won’t allow us. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. on 01-03-2023 08:38. No setup fee is available on all bundles, broadband & phone, and broadband only packages. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. uk with required details but have. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Control your services . H. That would be. 0 Kudos Reply. Select the correct HDMI input for your box. on 23-12-2021 17:18 sorry if in wrong place. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Up to 3 WiFi Pods if needed. Account - Cable. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Simply press 1 when you get through to the automated menu, and you'll be put. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. 2% on a yearly basis, driven by fixed and mobile service price rises. Remember. My Virgin Media App. Virgin Media Help - Get help, tips and advice to m. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Tivo. My Virgin Media App. how to return your old kit. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. You’ll then be able to use your same old phone to make. FAQs about return kits. I gave the guy everything including leads and he said he only needs the box and the remote. When referring to “agreement” we mean all of these things. the left and right are not communicating. The clerk will print the return label and process your return. away the old kit when they come round to do the upgrade. £8p/m extra or included with Gig1 or Volt. I'm a moderator/staff could pick this up and follow up, that would be great. Update: Steve the virgin media guy came today and took the router. So thats what i did. we never really used the tv box and I throw it away many months ago. by eddie778 • Just joined. Up to 3 WiFi Pods if needed. Switched On Families. That has been confirmed and was going to arrive in 3 working days. 3. Return Valérie for free with Canada Post. The contract was for 12 months and at the end of the contract I cancelled it. I've been asked to return my previous Stream box after cancelling then reactivating the service. What happens with this please? I'm intending to. Returning Virgin Media equipment. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. When you’re booking your move, let us know if you want to choose a new package for your new home. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. c. Or stream, control and manage. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. 7K subscribers in the VirginMedia community. Manage Your Account. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. If you have any further queries or questions, please let us know. Sell them. We would like to show you a description here but the site won’t allow us. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Hi Virgin I am returning equipment and I have to put the silver cap. SpeedWe would like to show you a description here but the site won’t allow us. I cancel my subscription during the cool off period even before the kit arrived. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Please can you confirm that the £40 c. However, despite my attempt to request for the return kit to be deli. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. I recently signed up for Virgin Broadband.